Returns & Exchanges

At Ncert Guide, we want you to be completely satisfied with your fashion purchase. If your new outfit isn't the perfect fit, we offer a seamless 30-day return and exchange policy to ensure your wardrobe remains flawless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unworn garments with original tags attached inside the original shipping bag or a secure box to prevent damage during transit.

3

Affix Shipping Label

Download and print the prepaid return shipping label from your email and securely tape it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; we will notify you once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing